Update Brings New Support Center App to KEYone

A new update is making its rounds to the BlackBerry Android community, and with it comes a new app for the KEYone.

Android OS 7.1.1 brought out Build AAM481 this week. The update aligns with the July security patch for BlackBerry Android. But there’s another new addition nestled in there as well: BlackBerry Support Center.

The BlackBerry Support Center is exactly as it sounds. It offers a direct line of communication for end users to BlackBerry Support. Since the close of the BlackBerry Help Forums, this should feel like a reprieve for concerned users. This can also assuage fears of “Who do I call?” since BlackBerry Mobile has taken the stage.

The Support Center app offers a few options for users. Feedback allows KEYone users to make suggestions, ask questions, and notify of any problems. It even allows you to attach screenshots to your feedback. E-Warranty gives users the opportunity to register their device for better customer service. Hardware diagnosis can either check your device comprehensively through the Quick Test feature, or check individual features you may be concerned with. BlackBerry 10 users might find comfort in this, after using BlackBerry Virtual Assistant to test and diagnose issues.

The BlackBerry Support Center bridges an unsteady gap in consumer satisfaction.

Have you received this update? Let us know your experiences with Support Center below!

Erica Davis

Erica is a BlackBerry fanatic, supporter, and uses BlackBerry devices exclusively. She likes to connect the dots, fit the pieces together, and showcase the overshadowed... oh, and she likes cookies.

  • anthogag

    This is great for BlackDroid users.

    One potentially excellent feature I don’t see in the app screenshots is the ability to open one of those real-time 24-7
    “chat windows”.

  • MePiikan LzBolaz

    Nice to see KEYone is getting updated. Let’s see if BBMobile can keep this up. As for the DTEK60…crickets in May.

  • Wow. Sounds very cool. Is this a Nougat thing? Will it be available for the Priv?