Apple has blamed Touch Disease on the user. User’s aren’t happy.
Apple would prefer it wasn’t, but Touch Disease is real and is affecting many users. The affliction is affecting users of both models of the iPhone 6. As Apple continued to ignore the problem and more and more users were affected, class action lawsuits began to form. Of course, this is nothing really new to Apple, and many of us expected that Apple would never address the issue.
Apple surprised us all by recognizing the problem this week. They also surprised us with their response. Apple did indeed recognize the problem. Of course, they didn’t call it what everyone else called it, the term Touch Disease was never mentioned. Apple also blamed it on the user. Instead of seeing the issue as numerous phone repair experts saw it, a result of iPhones flexing (Bendgate), Apple chose to blame it on user’s dropping the iPhone repeatedly on hard surfaces. Apple has also offered to fix the problem, at a price. And only for one model of the iPhone 6.
What do iPhone users think of the fix? We are used to iPhone users accepting Apple’s response and generally being quite happy about it.
Not this time.
Trina Rae Wiegers is the lead plaintiff in one of the two class action lawsuits based out of Canada (with two more taking place in the US). Wieger’s has some strong opinions as to the fix.
“I think it’s pitiful” she states. “You can’t just pick one and say apparently people are just dropping the 6 Pluses” She makes a valid point. With the problem affecting both models of the iPhone 6, why is Apple only offering to fix the Plus model? Additionally, if the issue truly was caused by people dropping their phones, why is it only affecting this model of the iPhone? The simple answer, is because it has nothing to do with the phone being dropped. Instead it has everything to do with how the Touch IC chips are attached to the logic board of the iPhone 6. Early devices found these chips shielded. Later devices found these chips moved. Apple’s own design on the iPhone 7 should be enough to show that the iPhone 6 was designed wrong.
“It’s a design defect, so to charge $189 to fix their problem is simply atrocious,” rightly states lawyer Tony Merchant, who is heading up the Canadian lawsuits.
What does Wiegers think of Apple’s charge to fix the iPhone? “It’s ridiculous. It’s their problem and they need to own up to it.”
And what of her iPhone 6, which is stricken with a touch of Touch Disease? “You miss calls, you can’t text, it’s a horrible piece of crap.”
How right you are Trina, how right you are.