Korean electronics giant Samsung has issued a recall of its brand-new flagship smartphone, the Galaxy Note 7.
The recall follows a series of reports that the handset is prone to overheating and catching fire during or shortly after charging. Samsung has said customers who have already bought the phone will be allowed to exchange it for a new device.
The smartphone has been released in 10 countries across the world, but with a number of companies having supplied the batteries.
At a press conference in South Korea, President of Samsung’s mobile business Koh Dong-jin said:
“There was a tiny problem in the manufacturing process, so it was very difficult to figure out. It will cost us so much it makes my heart ache. Nevertheless, the reason we made this decision is because what is most important is customer safety.”
Replacement devices are expected to take up to two weeks to prepare.