Presumptions of BlackBerry dropping support for BlackBerry 10 are ENORMOUSLY exaggerated

I still use BlackBerry 10. Exclusively. Before you call me a Luddite, consider my use case. I am a mobile tech consultant. That means I move around a lot for my business, from client to client, from office to cubicle to lab to car to coffee shop to restaurant to couch. I rarely work in the same place for more than an hour at a time, before I am interrupted and redirected.

So for the same reasons as always, I still enjoy  the advantages of BlackBerry 10 as a COMMUNICATION operating system. I have little time for games, apps, movies, selfies, entertainment and if I do, there are other devices and OS’s perhaps better supported in those areas.

My day is spent reading internet references and PDF’s, texting, BBM messaging, emailing, and those messages have to be accurate (PKB) while on the go, and prioritized. Attachments and finding them have to be easy to locate and share and I need to know when those critical “respond immediately” contacts are trying to contact me, without picking up my phone (custom notifications by contact).

During my business day, I need to navigate quickly with gestures, I need to have multiple instances of BBM and other apps. I need to know that I can “open in” as a shortcut. I need to know that whatever I am looking at, there is always a Share button nearby to instantly attach it to an email or message, since sharing and locating information (pictures, links, documents) is 80 percent of what I do.

I need my physical keyboard shortcuts, with PKB predictions and spellcheck. I need active frames vs. widgets. I need to know that I have native functionality for music and photos and file manager, to know there is both a physical location, and an app location for certain file types. I need the fast integrated navigation of the Hub, I need native basic functionality, customization and reliable notifications integrated into the operating system. I need an efficient OS that will afford me the battery life I need to get through my long day. I need to know that the OS is stable and can handle true multitasking without compromise. I need to know that my apps can’t run rampant and can be given permissions and will not be malware and ad infested.

Most critically, I need privacy and security for confidential data that my clients entrust me with.  I need BlackBerry 10 Blend, because if I am not moving, I am working on my laptop. With Blend I have the same access to almost all of my phone’s abilities, without even picking it up or taking my focus off of my work. I can see the texts messages and emails rolling in and with a click glance to the Blend popup, decide if it needs attention or if it can wait, and I can transfer things between my laptop and my phone as if they were one single device.

Only BlackBerry 10 fills all of these needs.

So, where is it going? We’ve heard speculation and facts, we know that BlackBerry has promised to support it. But is that just to pacify the relatively few loyalists that remain? Well it seems to me that there are more BlackBerry 10 afficionados than it may appear, and they are hiding behind the mask of ‘prosumer’, as so many enterprises still rely on the top security and privacy offered by BlackBerry 10.

We got our promised BlackBerry 10.3.3, but support is more than that, it is putting your action where your words are.

So, lately I’ve been paying attention to @BlackBerryHelp on Twitter.

This is a support channel and if you look at the timeline, you can see that it is very active and supportive. People ask for help, BlackBerry Help will Direct Message with answers even if you use BlackBerry 10.


BlackBerry 10


But what has really caught my attention, is that @BlackBerryHelp not only supports, but promotes BlackBerry 10 very actively and currently with tips and information! It seems as much or more so than BlackDroid.



Here are some examples of the types of BlackBerry 10 tweets we see from @BlackBerryHelp:






Despite what you may have assumed BlackBerry 10 is alive, well, promoted and supported!

Because as we all know, there really is no substitute. #IchooseBB10




I am a long time BlackBerry user and fan. Beginning with the 7520, I have recognized the value of subtle productivity enhancements in BlackBerry devices for business communication and have never since strayed. Even when the iPhone took the market by storm, I was unimpressed, because it did nothing to help my business needs. Currently enjoying my one handed dream phone, the Classic! BB10 with a toolbelt! Today I contribute to UTB whenever I feel that I can help enlighten someone on the benefits of using BlackBerry over any other platform.