There is something the OnePlus phones can’t do, and you need to send your phone off to get the update.
The OnePlus 5 and 5T are top rated phones by the company. Unfortunately, it turns out they are lagging in an area which may just be fairly significant depending on your use case. Neither phone is able of streaming HD video from typical sources like Google Play, Netflix, or Amazon. The company is now offering an update that will correct this glaring omission. But there’s a catch.
This update can’t be sent over the air. It can’t even be side-loaded by the user. The phones will need to be sent back to OnePlus to have the updates installed. Apparently this update is due to support for Google’s Wildvine DRM system, which the company did not initially include. Now, to add this support, it has to come through a physical connection to an authenticated computer.
The company will cover the cost of shipping and has promised to return users phones within 5 days.
Additionally, prior devices OnePlus 3 and 3T are also affected by this issue, although there has been no offer to update these phones as of yet.
Something tells me we won’t be seeing funny commercials from the maker about this issue.
Source: Android Authority