Miss Informed – T-Mobile

(courtesy of ebay.co.uk)

 

Well folks it certainly didn’t take long!

 

Thanks to those omnipresent expert journalists and financial analysts we were subject to the usual quantity of FUD (fear, uncertainty, and doubt) this past week, but we have a new category of entrant to add – Corporations!

 

Yes, Citrix had a pretty strong hold on this weeks Miss Informed Award, but that ended quickly when I received this letter earlier today-

tmo

So let’s put this into perspective, shall we?

My wife and I have been T-Mobile customers for over 14 yrs and have 6 lines on the account. A few months back we received a notice that T-Mobile had hired a third-party vendor to administer the billing for customers’ SMS communications, and said vendor had been fleecing overcharging customers. The letter made it very clear that T-Mobile was not overcharging – it was the vendor they had hired. That was laughable in and of itself, but when the Federal Trade Commission (FTC) and Federal Communications Commission (FCC) performed an investigation and subsequently decided to file charges, T-Mobile promptly settled in order to minimize its’ losses. They had to acknowledge they had overcharged customers, set up a fund to remunerate customers, advertise to their current and former customers they had cheated overcharged them and set up a website for customers to process claims. There were #2 options-

  1. Take a $40 credit on an upcoming bill, or
  2. examine each bill during the period in question and determine whether it totaled more than $40.  If so you would receive that amount.  Now I don’t keep cell phone bills from 7 or 8 years ago so I requested an account summary on #2 occasions from T-Mobiles’ claim website– neither of which ever came through so I settled the the $40.

 

So here comes the proverbial ‘icing on the cake’ – care to guess what T-Mobile called the ‘we got caught with our hands in the cookie jar’ fiasco?

“T-Mobile’s Premium SMS Refund Program”

Yes, T-Mobile is so thoughtful, generous, and caring they have initiated a ‘Refund Program’ for its’ most loyal customers.

 

Personally I would have preferred the $40 to spend on magenta pants…..

 

Rob

kayaker co-pilot Tucson, it's a dry heat!

Top