Yep, you heard it right.
You’d THINK that the IMPREGNABLE iPhone5 would be of such superhuman build quality that it would work out of the box, wouldn’t you?
After all, it’s the must have, loads of people queued up for it…
Just not as many as before.
And not enough to meet their budgets.
Still, it must work great, yes?
Well, er, no. According to Techno Buffalo Apple have recently announced a scheme whereby the issue of a dodgy rattly button on the top (the sleep/wake button for the alarm) is so bad that the only answer is for you to take it back to an Apple shop and have it replaced with a new one with a dodgy rattly button.
Oh, and you will be without a phone at all for 4 – 6 days.
And you’re not eligible if you are outside the US or Canada.
For goodness sake iPhonians, they’re making it as difficult as possible so…
Take it back, point out that the dodgy rattly button makes the thing not fit for purpose and ask for your money back.
And then get yourself #BackToBlack and buy a BlackBerry.
And be done with this sort of shoddy customer service.
Here’s the Techno Buffalo article in full…
‘Apple has launched a new program for those affected by a problem with the iPhone 5’s sleep/wake button. It seems some owners have complained the button has stopped working or only works intermittently—only a small percentage of devices are affected, Apple said. The new program will offer a free service to devices that exhibit the issue, though users will have to send their device to an Apple Repair Center, meaning you’ll be without your precious iPhone for 4-6 days.
If you’re unsure if your phone qualifies, Apple has setup a page explaining the program, including a spot where you can enter in your iPhone 5’s serial number. Apple’s button replacement program is open to customers in the U.S. and Canada right now, and will be available in other countries beginning May 2. There are instructions right on the page on how to either mail your device or bring it into a participating provider, meaning an Apple retail store or authorized service provider.
“If your iPhone 5 has any damage such as a cracked screen which impairs the replacement of the sleep/wake button, that issue will need to be resolved prior to the sleep/wake button replacement,” Apple’s terms say. “In some cases, there may be a cost associated with the repair.”
Way, way back when I had an iPhone 5, my device actually exhibited this exact issue, and wound up getting replaced altogether. This program, however, will only replace the faulty button, so don’t expect a brand new device. Apple suggests users back up their device before sending it in, which is a good habit to have regardless if you need repairs or not.’