How To: Remote File Access Not Working? This Might Just Fix It For You!


BlackBerry Remote File Access (RFA) is one of the most underrated and best features available. It’s like having your own personal cloud, and it’s free! That being said, mine quit working a while back, and today I set about to fix it.


I used to use RFA all the time. I’d be at a customer site and need a PDF or some other file that was on my laptop at the office. No problem, I’d just go to my file manager and pick my laptop, navigate to the file I needed, and email or show it to the customer. Beautiful!

Thing is it quit working after an update of (I forget what), and it wasn’t until today I decided to take a further look. So… let’s dive in to what I found!

First off, when it quit, I had removed link from my Windows startup, so I have re-enabled that. Now what you want to do is navigate to your taskbar, and to the “BlackBerry Device Manager” icon as shown here on my Windows 10 laptop.


You can either double click that icon, or right-click and choose “Properties”. Then you should see this…


Then you’ll want to click on the “Options” tab…



Aha! What do I see here but “Bypass settings”, and “Manage bypass router configuration”

So I pushed that “Configure” button, and saw this…


This picture shows my work router internal IP address, but if your RFA doesn’t work there will be nothing there. So, push that “Add router” button to add the router you have wherever your computer lives. I’m going to add my home router now…


You’ll notice that port 4101 is the default port that RFA requires. Next just click “OK” and you’ve added a new router!


I’m embarrassed to say that I didn’t see/know about this earlier, but hey… no excuse.

Hopefully this will help somebody out there that is in the same situation I was in.

Now I have access to all my laptop files again, woohoo!

Now for the geeky notes. In order for RFA to work, you’ll need:

  1. Your BBID to be the same on both BB Link and your phone
  2. Your network to allow IPv6
  3. Your PC firewall to allow IPv6 and BB Link access
Hopefully I haven’t forgotten anything. It’s really a tutorial for people that had it working but it quit at some point.
Let me know in the comments if it worked for you as it did for me.


Dave Matthews here. I'm a phone guy by trade supplying VOIP systems for business and industry. BlackBerry devices, playing PRS guitars in my band, golf, and RC flight are my current passions.

  • jrohland

    I assume the router address is the same IP address as the default gateway in Windows? To find the default gateway on Windows 7 to 10:
    1) Press the Windows key+R to open the Run field.
    2) Run CMD to open a command prompt window.
    3) At the prompt type ipconfig and press enter.
    4) Look for the Default Gateway line which has an address listed and note the address shown there.
    5) Type exit and press enter to close the cmd window.

    • Canuckvoip

      Thanks JR! In my haste to share what I found I neglected to add that info.
      Thank you for that pearl!

  • BB Racer !!

    Thx Folks much appreciated !

  • Anthony

    After the latest 10.3.2 upgrade remote file access is faster. locco_smiley_10

    I use a Mac as my desktop and remote file access has been good but I had to “turn-off” the firewall setting on my Mac. With the firewall set to “on” it didn’t work properly. The firewall in my internet router is “on”.

    You can stream music and videos with remote file access.

    • bartron

      Agreed. Setting the OSX firewall to allow Link to receive incoming connections doesn’t work anymore.

  • bartron

    Great post.

    It’s too bad there aren’t Linux versions of Link and Blend. I doubt there will ever be such versions, given the low share of the desktop market that Linux has.