Fireside Chats with AT&T (#2)


Hello BlackBerry Fans.

By now everyone should be enjoying either the beautiful BlackBerry PassPort, the best and smartest smartphone in the world, or the beautiful Classic, the most productive mobile powerhouse in the world.

What? You’re not? You must be in the U.S where the exclusive carrier is none other than AT&T. I know I am.
I also know that I have neither of these phones, even though I want both. It’s an odd situation for a customer to be in, with a fist full of money that nobody seems to want.


It would seem to be a simple matter to talk to the carrier that is the only one carrying it to get some information.
But alas, more than four months since the PassPort has been released, there is not a word about it still on the AT&T website.

It’s been a while since I’ve had a talk with my carrier, the one I have been with since the Nokia flip phone days. Three months to be exact since my last fireside chat, so I thought that that I would give it another go and see how things are progressing, and here is how it went.






So let me try to make sense of this.

AT&T is given an exclusive on the PassPort and the Classic in the United States.

The Passport is not designed right according to them, so they school BlackBerry on phone design and send them back to the drawing board to try again. Who knows the astronomical cost of doing this because the phone is good enough for the rest of the world, but not round enough for AT&T.

BlackBerry comes back with it’s new design, AT&T announces to the world how much they love BlackBerry and will support the new phones, everyone is happy ok let’s have the phones now, no more holdups.

So off to the website and nothing to be seen. A search for available phones returns only the Q10. A chat with AT&T reveals that they are out of stock on the phone that they had designed exclusively for them…when it never even went on sale.

Then, they blame BlackBerry for not replenishing their stock of phones that they never put on sale that are sold out.

So where did those mythical rounded PassPorts go? Can’t even be pre-ordered. Still. But they will be happy to take your email and send you information as it develops. No thank you, AT&T keep your roundy phone I need one that functions. NOW.

Oh yes I can buy an unlocked one and throw it on the network, but at this point I don’t even wish to reward AT&T with my continued business, so I’m waiting to see how Verizon handles this. What about you?





I am a long time BlackBerry user and fan. Beginning with the 7520, I have recognized the value of subtle productivity enhancements in BlackBerry devices for business communication and have never since strayed. Even when the iPhone took the market by storm, I was unimpressed, because it did nothing to help my business needs. Currently enjoying my one handed dream phone, the Classic! BB10 with a toolbelt! Today I contribute to UTB whenever I feel that I can help enlighten someone on the benefits of using BlackBerry over any other platform.