Picture the scene, my friends. You’ve been eulogising about how great BlackBerry phones are. You’ve even been telling work colleagues that the most efficient mobile devices for their needs. You won for a bit but there’s bitching afoot as to why they have to be ‘held back’ and ‘why can’t they choose their own??’. They go along with it for a while… and then the BYOD deluge starts. A trickle at first, and then comes the flood.
Because someone told them so.
Impressively, guess who they come to to attempt to sort out the issues raised by the shiny new thing the phone store guy told them was ‘better than a BlackBerry’. Yes! It’s the BlackBerry guy! Are they in any way sheepish about this? Oh no! They approach you with the smug face of a man who has discovered mobile Nirvana. They’ve proven you wrong, you see. They are chock full of the opposite of buyers remorse (whatever that is). They have the best – you are an idiot. They know best… they are, at last free from the shackles of your stupid BlackBerry, the world is their oyster and you were nothing but a clam.
Problem is, they can’t get email on it.
That’s a bit of a problem.
Have you ever tried setting up email on an Apple or Samsung device? The whole experience is exceedingly hit and miss. I’m not saying you can’t do it, just that it always takes a few goes, piddling around with numerous settings that you really shouldn’t have to even access, with your Outlook port numbers and incoming and outgoing server addresses displayed on the PC and, if you are lucky, you might just get there in the end.
I’ve known it take up to 8 goes. With the same details before the shiny thing decided to play.
Still, what do I know? Well, maybe this:
My next door neighbour is a BlackBerry fan. He owns a Z30 but is no geek by any means. He likes the simplicity of BlackBerry devices and, to stay connected for him and his business – that’s perfect. Problem is he dropped his Z30. From a VERY great height. Which smashed the screen. Which, as WE know, takes some doing. Anyway, he was left in a situation whereby he had no phone, his business is going mental in a pre-Christmas rush and the BlackBerry guy next door was out (that’s me) with his family. He had no idea when I’d be back.
So he went… to the phone shop!
Great news! They could repair his Z30 screen but ‘it’ll take a couple of days’. In the meantime could he have a replacement BlackBerry? He’s pretty desperate – he’ll even PAY for a new one – oh dear Lord no! Who wants a BlackBerry these days?
So they sold him a Samsung A3 for £200.
About 2 hours later I came home. 5 minutes after that my neighbour appeared begging for help. He’d been at this now all day. It was getting on for 3PM and for the last 3 hours he’d been trying to add his work email account to the Sammy. I went over to his house. We pulled up on the PC all his email settings. We applied EVERY SINGLE ONE word for word and dot for dot. It just kept saying the magic words ‘cannot connect’
And so, since the phone shop had also helpfully butchered his Micro SIM into a Nano SIM (with a tray for later, OBVS! Not just to sell him the Sammy, you understand!) I nipped back home, got my old original Passport, stuck his SIM card in it and then did the impossible. I entered 2 details of his email account…
His email address… and password… and…
Voila! It was done.
And that’s why BlackBerry software is rubbish, you see. Apparently, these days, something that doesn’t work is to be applauded and lauded to the rafters to the point where that public don’t want the working stuff. It’s sexier to have a broken, annoying version.
Email that just works out of the box?
That’ll be a BlackBerry.