BlackBerry Mobile Addresses KEYone Screen Lift

BlackBerry Mobile has issued a response to the screen lift issue some new users of the KEYone have experienced.

Sometimes bad things happen to good phones. Soon after the release of the BlackBerry Mobile KEYone, the first phone created through the BlackBerry/ TCL licensing agreement, a YouTuber published a stress test on the device. In this stress test, the YouTuber behind the JerryRigEverything Channel popped the screen off the phone during his bend test. During the video, he stated that there was no adhesive on the edges of the screen, although later reviewers have stated there is in fact a small amount of adhesive around the edge of the screen. Both before and after this video, there have been scattered reports of the device’s screen lifting or coming out of the phone. At that time, BlackBerry Mobile stated they would be looking into the issue.

Now BlackBerry Mobile has issued a statement at in response to the issue. BlackBerry Mobile states that the BlackBerry KEYone was built to offer a durable experience that would live up to normal everyday use. Indeed, there are several KEYones in use here at UTB Blogs and we have yet to have an instance of screen lift. However,

“In a further effort to ensure all our BlackBerry Mobile customers and fans have an outstanding experience, we’re implementing additional measures that add even greater strength and adhesive to the BlackBerry KEYone display. These new measures are already being implemented on new KEYone’s and are beginning to hit our retailer and carrier inventories – and will continue to come in stock throughout the summer. If you’ve already purchased the BlackBerry KEYone, you’re fully covered by our manufacturer’s warranty, so if any issue arises, please contact us and we can help you with a warranty replacement if needed.”

So there you have it, BlackBerry Mobile is already dealing with possible issues in upcoming devices, and will deal with issues in prior devices as they arise. There is no indication at this time how a user can tell if their device is one made before or after the additional measures took place. I do hope that BlackBerry Mobile extends the manufacturers warranty for early edition phones. Extending the warranty specifically for this issue on these initial phones for the reasonable life of the phone would greatly set users minds at ease that BlackBerry Mobile will be providing the same quality we’ve come to expect from BlackBerry.

If you are one of the few that are suffering from the screen lift issue, you can find your service center phone number below and BlackBerry Mobile will help resolve your issue.

BlackBerry Mobile Hotline Services

United Kingdom
9:00-21:00 (Monday – Saturday, Sunday Closed)

9:00-21:00 (Monday – Saturday, Sunday Closed)

United States
8:00-20:00 (Monday – Sunday)

8:00-20:00 (Monday – Sunday)

9:00-21:00 (Monday – Saturday, Sunday Closed)

Hong Kong
9:00-21:00 (Monday – Sunday)



Founder & Owner of UTB Blogs. Former BlackBerry Elite. When I'm not talking or writing about BlackBerry, you'll find me using my BlackBerry.