BBM signed their first e-commerce partnership to launch a shopping service in Indonesia. Sale Stock are an e-commerce company that focuses on woman’s clothing.
The new service will give Sale Stock customers the ability to chat live with their customer service and do inquiries about their orders.
Read the press release below.
Jakarta, Indonesia – June 6, 2017 – Sale Stock, the Indonesian ecommerce platform focusing on womenswear, has partnered with BBM to provide shopping with a conversational interface through its BBM channel (Channel PIN: C00158214).
This is the first BBM e-commerce collaboration that uses the new BBM Chat API.
With this new service, Sale Stock is making online shopping more appealing to Indonesians by meeting them where they spend their time. BBM, the country’s most downloaded messaging app, is the place where Indonesians naturally interact with friends and family. The new BBM Chat API provides businesses and brands with the opportunity to engage in a two-way conversation with consumers.
This new offering furthers Sale Stock’s goal of expanding access to affordable fashion through technology, and reinforces the company’s strength and expertise in deploying new technologies.
Consumers can now chat with Sale Stock customer service agents on BBM to make inquiries and place orders. When people initiate a chat from the Sale Stock BBM channel, BBM will route them to Sale Stock’s internal tool, which will assign them to customer service agents.
Sale Stock is the first e-commerce partner worldwide that will offer service and sales through chat on BBM at scale, allowing customers to receive immediate responses, 24 hours a day, 7 days a week. Offering high-quality clothing and accessories at affordable prices, with additional perks such as free delivery to any location within Indonesia, the company accepts several secure payment methods, including bank transfer, Indomaret payment point and cash on delivery for 2,400 areas in Indonesia. Customers can also shop with confidence, knowing that their purchases are covered by a 30-day, money-back guarantee.
For the full press release – Click here.