Earlier this morning, BlackBerry AtHoc announced a new component to their suite of software solutions: AtHoc Account. Joining Alert, Collect, and Connect, Account gives a more comprehensive approach to crisis response.
Account allows users to not only send out information en masse, but to collect the responses from staff, citizens, whatever target audience is needed.
BlackBerry AtHoc General Manager, Sanjay Saini described AtHoc as the “people side” of BlackBerry’s enterprise. BlackBerry’s software and enterprise solutions are focused on safety, and AtHoc focuses on keeping people safe. It offers secure, two-way communication, with FedRAMP-certified, trusted software. These software options give industries, corporations, government entities, whomever the power to connect with their audience and notify, gather, and deploy resources.
The difference with Account is that is allows for real-time response. If a company sends out a mass notification for all staff during a huge snowstorm, they can get immediate replies stating if their staff is safe, or needing help. This gives the control operator and the key executives the ability to, in real-time, coordinate an targeted response.
While Alert empowers organizations to notify their audience, the response was difficult to gauge. BlackBerry AtHoc was used heavily during the 2016 Brussels attack, and it became apparent that a 100% response rate was difficult to achieve. Account corrects this, with its real time response function, 100% response from staff, citizens, emergency personnel is more direct.
In the world of public safety, dispatchers and operators are surrounded by a collective of software. They have the heart of their software operations: the CAD, or Computer Aided Dispatch. This gives a log, maps calls, tracked dispatched units, and stores miscellaneous information. There is also usually a mass notification software, to alert citizens or staff of impending weather, water main breaks, or any other event that could affect a specified area. Also, there is the emergency response software, often used by first responders to get pertinent information or notify dispatch they are en route/on scene/etc.
The usefulness of these different types of software largely falls on how efficient and reliable they are. With BlackBerry AtHoc’s suite, now including Account, end users are given a comprehensive solution to report, respond, gather feedback, assess, and correct their crises scenarios. With the new FedRAMP certification, users can trust that AtHoc’s software offers the most secure communication for crisis response.
Account‘s real-time response allows for immediate coordination of incident command. This saves seconds, and seconds saves lives.