The Dreaded App Gap?!?

ios9.3fail

As Blackberry users, we’re pretty used to being denigrated by users of ‘more robust’ ecosytems… they delightly crow: you BlackBerrians are victims of the dreaded ‘app gap’. Oh no, you don’t have the latest ‘must have’ mobile app available for download, even if you don’t really need it or even open it again after first download. It’s the fact that you could if you wanted to.

Never mind that we can usually end run around through the browser, load Android apps or sideload if we really have to have something. Yes, there are limitations, but in the 3 years of my BB10 use (April 2013 for my BlackBerry Z10 to January 2015 for Passport to today.) there have only been a couple of times I’ve been unable to get an app to run, and it was never something I needed, just something I wanted to try.

However, there are 2 apps I always use at my work, the TimeClockPlus app for clocking into and out of jobs on the road and our ERP software mobile app. The latter one is a new offering from the ERP provider which I have been working with the programmers a bit in testing features with. It is only available for one platform: Android. It loads and runs fine on my Z10 and Passport (sorry Playbook… no luck). There are no plans for development on any other mobile platform, as stated by the company, which is fine by me, as I don’t have anyone else asking for mobile access to our inventory, rental and contract software. It runs great on the Passport, and there are new features on every new version rollout. I find it extremely useful.

The first app, TimeClockPlus, is used by all our shop employees, service techs and some office staff. They’ve had Apple and Android support since 2009 and supported BlackBerry up to OS 7.1. Fortunately, the Android version works perfectly on  BB10 devices, and because of it, I didn’t need a BlackBerry specific version. However, I’m in charge of getting everyone’s TimeClockPlus app running on whatever phone they choose, and an interesting development has occurred in the last year. When iOS 8 was released, users upgraded (some unwittingly, as they had the auto update pushed out) the TimeClockPlus app was broken. Nobody could do mobile clock in-out on their upgraded iPhones. I called the tech support and the people were great… they knew about the problem and were sending me a test patch to get the users working again as the Apple App store was taking their time getting the updated app approved for download. Now the same thing has happened again with iOS 9.3… users have the app broken again. This time, however, tech support says they have no plans for an iOS upgrade… but told me their Android app is current and works.

So, I’ve told our employees that if they upgrade to iOS 9.3, the mobile app is gone. They can still clock in through our network, but not on an upgraded iPhone. Android and Blackberry have no problems, even an old 9800 Bold still connects fine to my TimeClockPlus SQL server. Sucks to be an upgraded Apple user…

So the two major pieces of software we use don’t support iOS… Cupertino: you have an app gap.

 

 

vorpal

When I'm not working with my BB10 phone by my side, I'm out at the racetrack.

  • Tracmila

    If a rotten apple falls from a tree and nobody hears it. Does it still make a sound?

  • Martin

    There is no gap my BlackBerry can’t fill. :P

  • TRUENORTH

    There are two types of cell phone owners;

    1 – owners who use their phone as a phone ( I know – ‘what a crazy idea that is!) Apps are of secondary or even tertiary importance. The fact that the phone operates better than the others is primary. The fact that the owner cannot download the latest version of ‘battle of the bed bugs’ is just not quite so important. These are BlackBerry owners.

    2 – owners for whom the phone is a status symbol. Their phone buys their entry into the ‘in crowd’. It allows them to believe that they are somehow better than other phone owners. It gives them a tribe to belong to. It surrounds them with like-thinkers who never challenge the prevailing group-thought. And besides, the phone is huge and it makes their asses look smaller.

    I am a BlackBerry owner. I know the difference between a ‘professional phone’ and a ‘consumer phone’. One is a computer in my pocket. The other is a toy. Besides I have friends who say that my PassPort makes my ass look really smart!

  • nnik

    They sure don’t need an arrogance gap

  • Anthony

    I don’t use Snapchat, Instagram, Facebook, et al. I’m not worried about popular social media apps that reinforce the app gap phenomenon not being on BB10.

    Top Android games run well on my Passport.

    With access to 3 app stores I don’t have an app gap. locco_smiley_31

Top