Following even more reports of Samsung Note 7 devices going up in smoke, Samsung has urged owners to turn off the smartphone while it investigates new reports of the device catching fire. The South Korean company has ceased sales of the device, including the so called “safe” replacement devices.
Samsung recalled 2.5m phones in September after complaints of exploding batteries and later assured customers that all replaced devices were safe. However, this is not the case as even the replacement devices are exposed to the same fault.
The Galaxy Note 7 was meant to be Samsung’s flagship phone, released just weeks before Apple’s iPhone 7. It was well received but since the scandal, Samsung shares have taken a hit and Apple has seen its stock rise. There’s also expected to be significant damage to brand image and reputation.
“Because consumers’ safety remains our top priority, Samsung will ask all carrier and retail partners globally to stop sales and exchanges of the Galaxy Note 7 while the investigation is taking place,” the company said.
“Consumers with either an original Galaxy Note 7 or replacement Galaxy Note 7 device should power down and stop using the device and take advantage of the remedies available,” it added
The fault appears to lie in the device’s lithium-ion battery, which may be prone to overheating, causing fires and explosions. It is thought that negative and positive electrodes coming together have caused short circuits, overheating, and then causing “explosions” and meltdowns of the phones.
So if you own a Note 7, for safety’s sake, switch it off and return it for a different device or get a refund. Better yet, get yourself a new BlackBerry!