Do you know, you’d have thought they’d be learning by now, but no.
I’ve just taken a call from a colleague trying to set up his new Samsung Note 3 (blurgh!) in a store on the company email. He’s changing from his iPhone (blurgh!). Didn’t bother to ask first what he should do…
Obviously my first question was ‘WHAT ARE YOU DOING? WHY DIDN’T YOU ASK ME FIRST YOU IDIOT?’
He went a bit sheepish but then the fun started.
As I gave him the email settings (he needed the lot, not just the email address and password, useless bloody Note 3) I asked him a few questions some of which he relayed to the rep stood before him.
‘Why have you got a Samsung??’
‘Becuase I need a big screen.’
‘I’m taking to you on a big screen now, it’s called a Z30.’
‘Well, do BlackBerry’s tether?’
‘Of course they do’
‘He says, some do, some don’t.’
‘Well, the Z30 does, don’t ask him, he gets extra commission for selling you a Samsung.’
‘Do you get extra commission for selling a Samsung’ (pause) ‘He says he doesn’t.’
‘Well, he does and you’re buying the WRONG PHONE. EVERYONE else is on a BlackBerry, what are you doing?’
‘Oh, and he says BlackBerry is dead, only got a month left apparently.’
‘WHAT? THAT IS NOT TRUE!!‘
‘He says it is’
‘PUT HIM ON!!‘
‘Oh, er, gotta go…’
‘Hang on, why are you getting that thing?’
‘Oh, it, er, does something special I need that the iPhone doesn’t’
‘Er… gotta go, will tell you later’
When I speak to him later I am going to pick him to bits…