iPhone 6 users suffering Touch Disease finding that Apple will not appease their woes, bring class action suit.
Touch Disease seems to be affecting more than just a few users. The issue arises when the two touchscreen controller chips lose contact with the iPhone 6 logic board. And this seems to be happening all to often. Affecting both the iPhone 6 and iPhone 6 Plus, there are some very good reasons for this.
First and foremost, the phones flex. When phones are that thin, it just happens. Previous phones had a metal cover protecting these chips from coming undone from this flexing. On the iPhone 6 and 6s, these metal covers were replaced by stickers. Later iPhones saw these covers return, as well as the chips being moved to another board with a good amount of underfill to keep these chips in place.
One would think this would be an admission by Apple that the previous method was not working. Unfortunately, Apple is not ready to make that admission. Apple does not recognize this as an issue, and the growing number of iPhone 6 users with the issue are finding no resolution from Apple once their warranty has expired. Despite this being a manufacturing defect.
Due to this , three users have filed a class action lawsuit against Apple. The lawsuit claims that Apple knows about the flaw, however refuses to fix it.
“The iPhones are not fit for the purpose of use as smartphones because of the touch-screen defect” claims the complaint. Lawsuits of this nature are nothing new for Apple. Let’s hope that those many affected with Touch Disease find a solution from Apple for their problem. Let’s also hope that at some point, Apple will discover it is cheaper and less costly to consumer confidence levels if they just fix problems without it having to go to court.