As a group of BlackBerry users, we often take for granted that everyone knows the tech tips we use all the time. Things like “Backup, Wipe, Restore.” we banter around like a mantra when something odd starts happening to our phones.
After two years of reliable use from my workhorse BlackBerry 10 Classic, I started to notice it was becoming unacceptably laggy.
On a Windows machine, this can be an indication that you are running low on hard drive space, or it needs defragmenting, so I automatically assumed this to be the case. But I just didn’t have the time for a massive housekeeping operation, as the Classic is the primary communication device for my consulting business. There is little time that I can do without the phone, so I procrastinated and lived with the lagginess.
I finally got around to it, offloaded videos and music, then found it made little difference. When BlackBerry 10.3.3 hit, I thought maybe this would help my lag and I decided I had to take some time without my phone. I warned all of my contacts and colleagues that I would be unavailable, and checked for software updates.
Being on AT&T, I got the same “You have the latest software” message that I have been getting since I bought the phone. Not a SINGLE update from AT&T, even after this major release. I wasn’t in the mood for autoloading or blitzing so I remembered the mantra “Backup, wipe, restore”, and wondered if that might be the answer to fixing my lag.
For those who don’t bother with maintenance, here is how:
Download and install BlackBerry link on your hosting device here http://us.blackberry.com/software/desktop/blackberry-link.html if you haven’t already. Plug in your device with a USB cable, Link will automatically run and you will see a screen like this, recognizing your new device. uncheck ‘Automatically import the camera photos taken on this device’ unless for some reason you want to wait for that. I prefer to back them up separately.
Then click ‘Start Using My Device’
You will get a screen like this:
Click ‘Back Up & Restore’.
Select ‘Full Backup’ then press ‘Back Up Device’ and prepare to wait. This operation could take over an hour so be sure you won’t need your phone.
When done you will find your backup file ‘ myfile.bbb’ located in mydocuments/blackberry/backup on your windows device. I can’t speak for where a Mac will put the file, but you should find it and copy it to a known location on a separate drive.
When the backup completes, you can wipe your device. Be sure you can do without your phone for up to four hours (depending on the size of your restore data) Be sure to have your BlackBerry ID and passwords ready as you will need to reenter all of that to restore the device. I also backed up and pulled my SD card. You may lose things like your wallpaper, you will need to setup your email and twitter accounts in the hub so get that info ready. Then wipe away!
Go to Settings (two finger swipe from top of screen) >Security and Privacy>Security Wipe and be prepared to wait as the device wipes and reinstalls the setup apps.
Then go to Link, Backup and Restore, and this time press the ‘Restore Device’ button.
When done your phone will be in the state it was when you purchased it, and will begin the setup operation. You will have to go through the setup and tutorials, setup your BlackBerry ID, customize your notifications again etc.
I now have the BlackBerry Classic that I was so enamored with when I purchased it – zippy fast and lagless!
Like having a brand new phone all over again!