Apple has recently been come under fire for the declining quality of their own software. Long time Apple fans have, recently been very public about their dissatisfaction with Apple’s own software offerings. Walt Mossberg has recently made his complaints about Apple’s core apps very public. Even BGR which generally comes across as an Apple advertising partner even ran a headline of “What Apple fans hate most about Apple right now”, the funny thing is, if you look at the link, it appears the original title was “Why is Apple’s software so bad”. I wonder what blogger Brad Reed was really trying to say?
It’s quite striking to see such long term Apple fans shouting out their anger over such software offering as Apple Mail, iTunes, iCloud, and other core Apple apps. Surely when those that have been promoting the product for years begin to publicly state how bad Apple’s software is, Apple will respond to correct the course right? Not so fast!
Two Apple executives guested on a podcast with Daring Fireball’s John Gruber. The execs? Eddy Cue, in charge of software services and Craig Federighi in charge of software engineering. Just the two you would expect to hear plans to fix these complaints. However when asked about the issues, their response was typical Apple. There’s no problem they say.
“I know our core software quality has improved over the past five years but the bar just keeps going up.”
“What this means is, when you have a billion people running phones in every corner of their lives with all these third party apps, with all these countries and all these languages, there are going to be issues, there are always going to be issues, but there are plenty of people who could encounter one, and now it’s amplified,” -Federighi.
And the execs proceeded to talk about usage rates, alluding to the fact that there are so many complaints simply because there are a lot of people using their products.
But there are issues with this argument. The Apple execs have failed to realize that Apple is not the market leader in either mobile nor home computing. There are many more people using competing products as opposed to Apple’s products. I don’t think pointing to a high amount of users should qualify as a reason for having so many recent complaints. I also don’t believe that a company should simply brush off the fact that high profile, long term fans, have suddenly taken to bashing their products quality.
However, this is nothing new for those that follow mobile tech. Perhaps Apple users are simply using the software wrong?
Quotes from Business Insider